Morrisons operates an expansive home grocery delivery network out of both regional distribution hubs and store-based picking units. Delivery drivers act as the sole human face of the brand for thousands of e-commerce shoppers, making the position vital to customer retention. The steady growth of online orders ensures that regional transport teams run weekly driver assessment days to keep pace with demand.
You must hold a valid UK driving licence (category B) for at least one year with no more than three penalty points. During screening, assessors focus on Defensive Driving Instincts, Doorstep Service Recovery, and Multi-Drop Route Discipline. Drivers regularly manage 15 to 25 drops per run, carrying heavy tote boxes containing liquids and frozen goods up apartment stairwells while managing urban traffic and tight time windows.
| Assessment Criteria | Low-Scoring Approach | High-Scoring Approach |
|---|---|---|
| Damaged or Missing Goods | Blaming the store pickers and telling the shopper to phone customer service | Apologising sincerely, issuing an immediate digital refund via the handset, and offering substitutions |
| Schedule Delays | Speeding between addresses to recover lost minutes | Informing transport dispatch early, following the sat-nav safely, and updating waiting customers |
Expect a driving evaluation that tests reversing into tight bays, checking mirrors systematically, and completing standard walkaround vehicle inspections before you take a liveried Mercedes Sprinter van on public roads.